1. Digital Services & Immediate Access

LaunchIt offers instant digital access to practice tests, interactive foundation quizzes, detailed solutions, and personalized analytical dashboards. Upon successful transaction processing, subscription benefits are provisioned immediately to your registered user account. Test Series subscriptions grant access to the specific class selected at the time of purchase only, and do not extend to other classes.

2. Cancellation Notice Window (2 Days)

If you wish to cancel your subscription, you must notify us within 2 days (48 hours) from the exact date and time of purchase. Requests submitted after the 48-hour window has elapsed will not be eligible for cancellation or refund under any circumstances.

3. Eligibility Criteria for Refund

Refunds within the 2-day period are subject to the following fair usage conditions:

• The request is initiated within 48 hours of subscription activation.
• The account has not excessively accessed, attempted, or extracted a substantial volume of premium test series or concept notes content. LaunchIt monitors content engagement patterns (including time spent viewing chapter notes) as part of standard fair-usage verification, and reserves the right to decline a refund where usage patterns are inconsistent with a genuine evaluation of the service.
• Duplicate or erroneous debits where an account was charged more than once for a single plan.

4. Review & Payback Timeline (Up to 14 Days)

Upon receiving your cancellation request, our billing team will verify account activity, payment receipts, and gateway logs. The review, approval, and payback process may take up to 14 business days to complete. Approved refunds will be credited back exclusively to the original payment method (Bank Account, UPI, or Card), for the actual amount paid — where a promotional or discount code was applied at checkout, this is the discounted amount charged, not the original listed price.

5. Platform Fee & Payment Gateway Charges

All purchases include a non-refundable Platform Fee (currently 4% of the subtotal, shown as a separate line item at checkout), which covers settlement and transaction charges deducted by our payment gateway partner when funds are transferred to our account. This fee, along with any other non-refundable convenience fees or banking transaction levies charged by third-party payment aggregators (e.g., Razorpay), will be deducted from the final refunded settlement amount.

6. How to Request a Cancellation

To request a subscription cancellation and refund within the 2-day notification period, send an email to launchit.notry@gmail.com containing:

• Registered account email address and candidate name.
• Payment Transaction ID / Order ID.
• Date and timestamp of transaction.
• Specific reason for the cancellation request.

7. Support & Billing Inquiries

For any assistance with payment disputes or billing queries, contact our support desk:

Email: launchit.notry@gmail.com
Platform: LaunchIt